hide5 Terms and Conditions
This document sets out all the legal terms and rules governing the use of the hide5 platform. Account registration, bonus usage, payments and responsible gaming — everything is presented here in a transparent manner.
Introduction and General Provisions
Scope of Agreement and Acceptance
By accessing the hide5 platform (https://hide5.lat), creating an account or using any service, you are deemed to have fully read, understood and accepted the following terms and conditions. If you do not agree with these terms, please refrain from using any services of hide5.
These terms and conditions form a legally binding agreement between hide5 and the user. hide5 reserves the right to modify these terms at any time, and continued use of the service after any changes will be deemed acceptance of the new terms.
Definitions
The following terms are used in this document:
- "Platform" — The hide5 website (hide5.lat) and all its related services.
- "User" or "Member" — Any person who is registered on the platform and is using its services.
- "Account" — The user's personal gaming account.
- "Bonus Funds" — Additional credits provided as promotional offers.
- "Real Money" — Actual funds deposited by the user.
- "Wagering Requirement" — The condition of placing a specified amount of bets before withdrawing a bonus.
Eligibility and Registration Terms
Age Limit and Legal Eligibility
To use the hide5 platform, the user must be of legal age in accordance with applicable laws in Bangladesh. The services of this platform are available only to those aged 21 and above.
All information provided at the time of account registration must be completely truthful, accurate and up to date. Providing false information may result in the immediate closure of the account and forfeiture of the balance.
Single Account Policy
Each user may open only one account. Creating multiple accounts from the same person, family, address, device, IP address or payment method is strictly prohibited.
If multiple accounts are detected, all associated accounts will be permanently closed, all bonuses will be cancelled and any winnings may be forfeited.
Account Security and Responsibility
It is your own responsibility to keep your account login details (username and password) completely confidential. In the event of any unauthorised use of your account, you must immediately notify hide5 support.
hide5 is not liable for any loss resulting from a third party accessing your account, unless there is evidence of hide5's own negligence.
Financial Transactions: Deposits and Withdrawals
Deposit Rules
The following payment methods are accepted for depositing funds on the hide5 platform: bKash, Nagad, Rocket and Upay.
- Deposit transactions are generally processed instantly.
- If there is a delay due to technical issues, please notify the support team.
- Deposits may only be made from a payment account registered in your own name.
- Deposits on behalf of a third party are strictly prohibited.
Withdrawal Rules
Before applying for a withdrawal, the user must complete identity verification. The withdrawal process will begin after verification is completed.
- Withdrawals may only be made to the same payment method used at the time of deposit.
- In certain cases, additional documents may be requested in accordance with anti-money laundering policies.
- In cases of suspicious activity, withdrawals may be placed on hold during an investigation.
- Withdrawals cannot be made directly from bonus funds — wagering requirements must be completed first.
Bonus and Promotion Terms
Welcome Bonus
New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. This bonus applies only once and a single welcome bonus is given per account.
For example, if you deposit ৳1,000 and receive ৳1,000 as a bonus, you must complete bets totalling ৳1,000 × 20 = ৳20,000 before making a withdrawal.
General Bonus Terms and Conditions
- A bonus must be used within a specific time period — the validity period will be stated at the time the bonus is issued.
- Bonuses cannot be converted to cash; they may only be used for gaming purposes.
- Some bonuses apply only to specific games or categories.
- hide5 reserves the right to modify, suspend or cancel any existing bonus offer at any time.
- If the deposited amount is withdrawn after receiving a bonus, the bonus will be cancelled.
- Any attempt to misuse bonuses or exploit the system will result in immediate account closure.
VIP Program Terms and Conditions
hide5's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits apply at each tier.
- Bronze: Up to 0.2% weekly cashback.
- Silver: Up to 0.5% weekly cashback.
- Gold: Up to 0.7% weekly cashback.
- Platinum: Up to 1.0% weekly cashback.
- Diamond: Up to 1.2% weekly cashback.
Advancement to a higher VIP tier depends on the user's activity and contributions. Contact the support team for more details about VIP benefits.
Gaming Policy and Fair Play Terms
Gaming Policy and Fair Play
hide5 ensures fair play in all gaming activities. Our platform offers games from world-renowned game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming and Ezugi.
The outcome of all games is determined by a real-time Random Number Generator (RNG), which is completely independent and free from any external influence.
Prohibited Activities
The following activities are strictly prohibited on the hide5 platform:
- Playing games using bots, automated software or artificial intelligence.
- Attempting to manipulate the system by colluding with other users.
- Bonus abuse or fraudulent activity through multiple accounts.
- Depositing funds obtained from illegal sources.
- Attempting to access, modify or hack the platform's software.
- Any attempt to harass or harm other members.
If such activities are detected, the account will be immediately closed and legal action may be taken if necessary.
Technical Issues and Dispute Resolution
If a connection is lost mid-game due to a server outage, network problem or any other technical fault, hide5 will review the situation and attempt to provide the best possible resolution.
In the event of any dispute, the data stored on hide5's servers will be considered the final evidence. Contact [email protected] for dispute resolution.
Privacy and Data Protection
Collection and Use of Personal Information
hide5 collects, processes and stores users' personal information, which is used to improve the quality of the services provided. The information collected includes name, contact details, transaction history and gaming activity.
hide5 never sells users' personal information to third parties. Information may be shared with regulatory authorities where necessary to meet legal obligations.
For more details, please see our Privacy Policy.
Data Security Measures
The hide5 platform uses industry-standard SSL encryption technology to keep all data transmissions secure. Financial transaction data is transmitted and stored using specially encrypted methods.
To ensure security, we conduct regular system audits and use advanced firewalls. However, it is essential that users also maintain the security of their own devices.
Responsible Gaming Policy
Responsible Gaming Commitment
hide5 is firmly committed to responsible gaming. Online gaming is a leisure activity and should never be a source of financial pressure or anxiety.
We encourage users to monitor their own gaming habits and seek help when needed. If you are experiencing gaming problems, contact our support team or visit the Responsible Gaming page for more information.
Self-Regulation Tools
hide5 provides users with the following self-regulation options:
- Deposit Limits: Setting a maximum daily, weekly or monthly deposit limit.
- Session Limits: Setting a time limit for continuous gameplay.
- Self-Exclusion: Temporarily suspending an account for a set period of time.
- Permanent Closure: Requesting the permanent closure of an account.
To use these options, contact the support team: [email protected].
Limitation of Liability and Amendment Provisions
Limitation of Liability
hide5 will not be liable for any damages in the following circumstances:
- If a gaming session is interrupted due to loss of internet connection.
- If there is a delay or issue caused by a third-party payment provider.
- If information is leaked due to malware or a security vulnerability on the user's device.
- If the service is unavailable during unexpected server maintenance.
- If the service is disrupted due to a natural disaster or any other uncontrollable reason.
Amendment and Updates to Terms and Conditions
hide5 reserves the right to modify these terms and conditions at any time. For significant changes, a notice will be sent to the registered email address or posted on the platform.
Continued use of the service after updated terms and conditions have been published will be considered acceptance of the new terms. The latest terms and conditions will always be available on this page.
Account Termination and Suspension
hide5 reserves the right to close an account without prior notice under any circumstances, particularly for the following reasons:
- Serious violation of these terms and conditions.
- Fraudulent activity or attempts at fraud.
- Providing false information or failure to verify identity.
- Suspicion of money laundering or other illegal activities.
- Operating multiple accounts.
Users may also close their account at any time by contacting the support team.
Applicable Law and Jurisdiction
All legal matters relating to these terms and conditions and the hide5 platform will be governed by applicable international gaming laws and regulations.
Any disputes will first be attempted to be resolved through negotiation. If a resolution cannot be reached through negotiation, the appropriate legal process will be followed.
Have a question?
Our 24/7 Bangla support team is always here for you.
Contact us via live chat or email.